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Privacy Policy

1. Introduction

At Leimkuehler Orthotic-Prosthetic Center, Inc. (“Company,” “we,” “our,” or “us”), protecting your privacy and the confidentiality of your personal health information is our top priority. We comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the security and privacy of all patient information.

By using our website, services, and communication channels, you consent to the collection and use of your information as outlined in this policy.

2. HIPAA Compliance and Confidentiality

We strictly adhere to HIPAA regulations, meaning:

  • All personal and health-related information is kept confidential and secured.
  • Your data is never shared, sold, or disclosed to unauthorized third parties.
  • Only authorized personnel have access to patient records, and all employees follow strict HIPAA-compliant protocols.
  • Electronic communications, including SMS and emails, are protected through secure systems to prevent unauthorized access.

3. What Personal Information Do We Collect?

We collect the following types of information:

  • Personal Identification: Name, email address, phone number, mailing address.
  • Medical Information: Only the necessary health-related details relevant to prosthetic and orthotic services.
  • Appointment & Scheduling Data: Information related to patient appointments, reminders, and follow-ups.

4. How Do We Collect Your Information?

We gather personal data through:

  • Online HIPPA forms and service inquiries.
  • Appointment scheduling and medical consultations.
  • HIPPA compliant faxes
  • Direct communication via email, phone, or chat.

5. Why Do We Collect Your Information?

We use your personal information to:

  • Provide and improve prosthetic and orthotic services.
  • Schedule and confirm patient appointments.
  • Send SMS reminders for scheduled visits, follow-ups, and important patient notifications.
  • Ensure compliance with HIPAA and healthcare regulations.

6. SMS Consent and Communication

By providing your phone number, you explicitly consent to receive SMS messages related to:

  • Appointment confirmations and reminders.
  • Rescheduling and follow-up notifications.
  • Important service-related updates.

HIPAA Compliance: Your phone number and any communication through SMS remain confidential and are never shared with third parties for marketing purposes.

You can opt out of SMS communications at any time by replying “STOP” to any message.

7. How Do We Protect Your Data?

We implement strict security measures to protect your personal information, including:

  • HIPAA-compliant data storage and encryption to safeguard electronic records.
  • Access control measures to ensure only authorized personnel can view patient information.
  • Regular security updates and audits to maintain data integrity.

8. Do We Share Your Information?

Absolutely not. We do not share, sell, or rent your personal or health-related information. The only exceptions are:

  • When legally required by law, court order, or government regulations.
  • To protect patient safety if necessary for emergency medical care.

9. Your Rights Under HIPAA & Privacy Laws

As a patient, you have the right to:

  • Access your health information.
  • Request corrections or updates to your records.
  • Request a copy of this Privacy Policy.
  • Opt out of non-essential communications.

To exercise any of these rights, please contact us at [email protected].

10. How Long Do We Keep Your Data?

We retain personal and medical records only as long as required by healthcare regulations. Once no longer needed, data is securely deleted in compliance with HIPAA retention policies.

11. Cookies and Website Tracking

Our website may use cookies to:

  • Improve user experience and site functionality.
  • Analyze traffic and website performance.
  • Maintain compliance with security and privacy standards.

You can adjust cookie preferences in your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy as needed to comply with healthcare regulations. Any changes will be posted on this page, and significant updates will be communicated directly to users.

13. Contact Us

If you have any questions regarding this Privacy Policy or your rights, please contact us:

Email: [email protected]
Phone: (440) 988-5770
Address: 205 N. Leavitt Rd. Amherst, OH 44001

Your privacy and health information security are our top priorities. Thank you for trusting Leimkuehler Orthotic-Prosthetic Center with your care.